Thank you for visiting our shop and considering a purchase from us. The information below details how we calculate shipping charges and the carriers we typically use.
Stock Availability
We know dancers want their gear yesterday! Availability online does not indicate availability in-store so please contact us prior to ordering if your order is urgent or needed by a certain date. We love happy customers and try to have your items ready for dispatch as quickly as possible. You all know of the shipping delays and difficulties of the present time, we are not immune to this, it affects stock coming in to store, and stock we ship to you. Please be patient. It may take up to 5 days to ship your order, so please, if you require an item urgently, contact us prior to ordering to ascertain availability.
If an item in your order is out of stock with us and our suppliers, we will let you know of availability date and either backorder, offer a similar substitute or refund this item.
Deliveries within Australia
Standard Orders:
Freight is calculated based on the total order value. For orders less than $100.00 in total, the freight cost will be a flat rate of $12 per order. For orders with a total value of $100.00 or more, no standard freight will be charged ie. it's FREE! (bulky items will have postage charges though regardless of price. Please refer below). Typically, standard orders are dispatched using Australia Post Parcel Post services which for most locations within Australia, are delivered within 6 business days from the day of dispatch. Express Post is also offered at $17 for any order. .
Should you require more information about delivery times please check the Australia Post website for full details.
Please note that packages/parcels will not always fit through a letterbox (unless you like your items compressed beyond recognition), so please ensure you have provided a delivery address where someone will be available to receive or sign for your delivery. If a delivery is attempted and fails, you will receive a card from Australia Post indicating where your parcel is being held ready for collection. Australia post, at their discretion, may “safe drop” your parcel, if this is not suitable, please advise and we will address your parcel as such.
For Deliveries to New Zealand
For our friends across the ditch we calculate shipping charges using the size and weight of the items purchased. Goods will be sent via the most economical method (and we charge you only what Australia Post charges.) New Zealand customers may have to pay additional New Zealand duties and charges (but usually not). This is dependant on overall weight and value of goods. Please visit New Zealand customs website for the latest information.
We appreciate your business and want to make sure you keep on coming back to shop with us. If you have a problem with your order we would love to hear from you so we can try to sort it out. Following are the principles we use for assessing order returns:
Cancelling an order
If you change your mind before your order is dispatched, contact us and we will cancel the order for you, refunding the payment.
Returns and Exchanges
Hosiery and undergarments are final sale only and cannot be exchanged or returned unless they have a manufacturing fault or we delivered the wrong thing to you. We wouldn't want to wear used undergarments and we are sure you wouldn't like that either. Government Health Regulations agree too...
Refunds are available for faulty items. We trust our Big Brands but some times there can be a fault missed, we are all human after all. Please contact us within 48 hours if your item is faulty and we will either exchange the item or issue a full refund. Any postage costs incurred by you in this instance will be fully reimbursed, for authorised returns.
Please choose carefully, if you are unsure of sizing, please contact us prior to ordering as returns for change of mind, wrong colour, wrong size, fit, etc can not be refunded but we are happy to exchange these items for correct size or colour or another item. If you need to exchange, please contact us within 14 days of receiving the items you purchased. Please post items within 7 days of contacting us. Sorry but we can not refund postage under these circumstances. Once we receive the returned items we will process exchanges as quickly as possible, usually within a day or two. All orders are double checked however if any picking errors occur please inform us within 48 hours from receipt of the order and we will get it sorted for you. All returned items must be in unworn condition, have original tags attached and packaging must undamaged.
Returns and Exchanges - Final Sale Items
Final Sale Products are sold as final. We do not accept returns or exchanges on final sale items unless the product reveals a major fault.
Back orders
Every effort is made to ensure we dispatch your order completely.In the event we are temporarily sold out of an item you will be notified with the expected time frame of when the item will be available.
Energetiks Pointe Pouches are the most convenient way to pad your pointe shoes. Why you'll love them: - Standard Pointe Pouch cushions the toes and balls of the feet in medicated gel - Junior Pointe Pouch cushions the toes in a crescent shaped pouch of medicated gel for wider, shorter toes - Pro Pointe pouch cushions only the toes for maxmium contact with the pointe shoe - Energetiks recommends seeing our pointe shoe specialists for fitting advice
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