Our Shipping Information
Thank you for visiting our shop and considering a purchase from us. The information below details how we calculate shipping charges and the carriers we typically use.
We know dancers want their gear yesterday! Availability online does not indicate availability in-store so please contact us prior to ordering if your order is urgent or needed by a certain date. We love happy customers and try to have your items ready for dispatch as quickly as possible. You all know of the shipping delays and difficulties of the present time, we are not immune to this, it affects stock coming in to store, and stock we ship to you. Please be patient. It may take up to 5 days to ship your order, so please, if you require an item urgently, contact us prior to ordering to ascertain availability.
If an item in your order is out of stock with us and our suppliers, we will let you know of availability date and either backorder, offer a similar substitute or refund this item.
Deliveries within Australia
Freight is calculated based on the total order value. For orders less than $100.00 in total, the freight cost will be a flat rate of $12 per order. For orders with a total value of $100.00 or more, no standard freight will be charged ie. it's FREE! (bulky items will have postage charges though regardless of price. Please refer below). Typically, standard orders are dispatched using Australia Post Parcel Post services which for most locations within Australia, are delivered within 6 business days from the day of dispatch. Express Post is also offered at $17 for any order. .
Should you require more information about delivery times please check the Australia Post website for full details.
Please note that packages/parcels will not always fit through a letterbox (unless you like your items compressed beyond recognition), so please ensure you have provided a delivery address where someone will be available to receive or sign for your delivery. If a delivery is attempted and fails, you will receive a card from Australia Post indicating where your parcel is being held ready for collection. Australia post, at their discretion, may “safe drop” your parcel, if this is not suitable, please advise and we will address your parcel as such.
For Deliveries to New Zealand
For our friends across the ditch we calculate shipping charges using the size and weight of the items purchased. Goods will be sent via the most economical method (and we charge you only what Australia Post charges.) New Zealand customers may have to pay additional New Zealand duties and charges (but usually not). This is dependant on overall weight and value of goods. Please visit New Zealand customs website for the latest information.